Terms of Service
Returns & Exchanges
Big Wags will issue a cash refund up to 30 days after the purchase date on Dog Apparel only. No Returns on Used Items.
NOT eligible for Return:
- Dog Collars
- Elevated Dog Feeders Bowls
- Dog Beds
- GPS Dog Collars
Returns and exchanges require a return authorization number supplied by customer service.
Big Wags will accept a return or make an exchange on dog apparel if the product is in new and resalable condition with packaging intact.
We recommend carefully trying on your new Big Wags product indoors, keeping the packaging and tags on.
We will issue a cash refund or exchange an item up to 14 days after the purchase date.
No returns or exchanges 31 or more days after purchase date.
Email Big Wags for Authorization & specific Instructions on processing your return or Exchange at Info@BigWags.com
We recommend insuring the package. Return shipping costs are the responsibility of the customer. Please make sure to include your contact information (name, address, phone, email) in your package so that we may contact you if necessary.
Big Wags will issue a credit for the amount of the returned item(s) within three business days of receipt. However, please allow up to two billing cycles for the credit to appear on your statement. Please note that shipping charges are not refundable.
For items you wish to exchange, please follow the return instructions above, and then place a new order for the items you would like. Exchanges are handled as separate transactions. Please note shipping charges are not covered in the exchange.
Please email Info@BigWags.com to begin the exchange process.
If you have additional questions, Please contact Big Wags Customer Service at 1-949-310-4308, Mon - Fri 8:00am - 5:00 pm Eastern Time or email Info@BigWags.com.
Big Wags, LLC may collect and store any identifiable information that you choose to provide in connection with your use of Big Wags Services. This may include personally identifiable information (such as your name, your dog’s information, shipping address, billing address, email address, phone number and credit card number) that we need in order to process your orders, communicate with you, or provide you with services that you request.
Big Wags may automatically collect non-personally identifiable information about your hardware devices (i.e., your computer or mobile device) when you access the Big Wags Services. For example, when you visit www.BigWags.com, or www.BigWagsFoundation.com, we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and the referring Web site. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our service and to manage & administer the Site.
How Big Wags will Use Information About You
We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. Financial information that is collected is used to bill you for products that you request. You may opt-out of receiving future mailings; see “How to remove your name from our mailing, sharing or email list” below.
Disclosures of Personal Information About You
Big Wags, LLC may share your personal information in the following ways:
We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
We may share your name and postal address with our reputable retail partners so they may send you catalogs about our products and other products of potential interest. We do not share credit card information or email address with these third parties. If you prefer that we not share your name and postal address with other companies, please see “How to remove your name from our mailing, sharing or email list” section below.
Other than as set out above, you will have the opportunity to choose not to share your information.
How to Remove your Name from Our Mailing, Sharing or Email List
You may choose to receive or decline communications from us at the point where we request information about you. You also may use the following options for removing your information from our database so as not to receive future communications, or to no longer receive our service, or to not share your name and address with other companies.
1. You may send an email Info@BigWags.com
2. You may call telephone number: 949-310-4308
3. In commercial emails that we send you, you may use the “opt out” or “unsubscribe” option included in the footer of the email itself.
Big Wags, LLC protects the security of your information during transmission by using 128-bit encrypted Secure Sockets Layer (SSL) software. SSL offers the highest level of protection available for all your Internet communication (including credit card use and financial transactions) and encrypts information you input. We also hold a secure key, or digital certificate through Equifax, the most trusted name in Internet security. This key ensures that we are who we say we are and that any data exchanged online is protected from theft and tampering. To view the security certificate for this site, proceed to the checkout area of the Shopping Cart and click the secure lock in the status bar of your browser. In addition, our site also implements an advanced security method based on dynamic data and encoded session identifications and hosts the services in a secure server environment using a firewall and other advanced technology to prevent interference or access from outside intruders.
Be sure to sign off when done using a shared or public computer. If you have any questions, please email Customer Service at Info@BigWags.com
Thank you for visiting BigWags.com. Please review the following basic rules that govern the use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. And since we may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us at Info@BigWags.com.
This website is expressly owned and operated by Big Wags,LLC & the Big Wags Foundation. Our mailing address is: PO BOX 233 Arnold, MD 21012. Unless otherwise noted, all design and content featured on BigWags.com including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by BigWags, LLC. BigWags, LLC uses the following trademarks in print and on our products: Polartec® Classic 200, a registered trademark of Polartec LLC; Vibram®, a registered trademark of Vibram S.p.A.; Platypus®, a registered trademark of Cascade Designs, Inc.; Dupont Teflon®, a registered trademark of E.I. du Pont de Nemours and Company or its affiliates; Thermore®, a registered trademark of Thermore S.p.A.; Velcro®, a registered trademark of Velcro Industries, B.V.; Facebook is a registered trademark of Facebook, Inc.; YouTube and the YouTube logo, trademarks of Google Inc.; and BigWags® The Best for your Best Friend®, Big Wags Foundation registered trademarks of Big Wags, LLC. Big Wags reserves the right to change styles, colors, sizes, and prices. All photos © Big Wags and its Vendors and Retail Affiliates, Veterinarians, Dog Therapists, Dog Trainers, and Dog Photographers. All rights reserved.
Disclaimer of Warranty
YOU AGREE THAT THIS WEBSITE AND ALL OF ITS CONTENT ARE PROVIDED “AS IS” AND ALL RISKS ASSOCIATED WITH USING THIS SITE ARE WITH YOU. Big Wags, LLC DOES NOT WARRANT THAT THE FUNCTION OR OPERATION OF THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. AS A VISITOR TO AND USER OF THIS WEBSITE, YOU MUST ASSUME FULL RESPONSIBILITY FOR ANY COSTS ASSOCIATED WITH THE SERVICING OF EQUIPMENT USED IN CONNECTION WITH THE USE OF OUR WEBSITE. AS A VISITOR TO AND A USER OF THIS WEBSITE YOU AGREE THAT YOUR ACCESS WILL BE SUBJECT TO THE TERMS AND CONDITIONS SET FORTH IN THIS LEGAL NOTICE. Big Wags, LLC. and Big Wags Foundation, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT ALLOW BY LAW INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Limitation of Liability
YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, Big Wags LLC & the Big Wags Foundation (Non-Profit). SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND RELATED TO YOUR USE OF OR INABILITY TO ACCESS THIS WEBSITE AND THAT IN NO EVENT WILL ANY CLAIM FOR DAMAGES EXCEED THE ACTUAL COST OF YOUR DIRECT EXPENSE OF DAMAGES THAT YOU INCUR. YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, Big Wags, LLC & Big Wags Foundation. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES FOR USING OR ACCESSING THIS WEBSITE. THIS LIMITATION SHALL APPLY TO DAMAGES RESULTING FROM ANY CAUSE OF ACTION INCLUDING NEGLIGENCE, STRICT OR PRODUCT LIABILITY, VIDEO PODCASTS, DOG TRAINING ADVICE, DOG TRAINING VIDEOS, BLOG POSTS OR MISREPRESENTATION EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on BigWags.com, BigWagsFoundation.org may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Big Wags product is listed at an incorrect price due to photographical error, typographical error, or error in pricing information from our suppliers, Big Wags, LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Big Wags, LLC will issue a credit to your credit card account in the amount of the incorrect price.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to individual monitor & mobile device screen discrepancies, we cannot guarantee that your display of color will be accurate.
You agree to indemnify, defend, and hold harmless Big Wags, LLC., its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees and expert witness fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
While we welcome your comments and feedback regarding Big Wags, our merchandise, and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through BigWags.com shall become and remain the property of Big Wags, LLC. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
This constitutes the complete agreement between you and Big Wags, LLC. regarding the access and use of this web site.
Governing Law; Venue and Jurisdiction; Attorneys’ Fees
Recipes shared on Big Wags website are to be used at you and your dog's own risk. IN NO EVENT SHALL Big Wags, Big Wags Foundation ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL & Pet INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR Recipes & SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
Photos appearing on this website are © BigWags. Additional Studio photography & Lifestyle Photography listed in Photo Credit References on Resources Pages of www.BigWags.com